UKKO Private Trader's monthly service fees are charged in 30-day periods to the card you add to our service. Our payment operator is Stripe.
Please note that with the revised legislation, when adding a card, your bank may ask you for strong authentication. Your bank may also request strong authentication from time to time when we are changing the automatic monthly payment. Unfortunately, this cannot be affected in any way by UKKO Private Trader. More information about the change in the law can be found here.
Below we have listed some of the most common questions regarding service fees.
What payment methods are available?
Currently, service fees can be paid by credit or debit card. Stripe acts as the payment operator. You can add and update card information in the service settings.
When are service fees charged?
Service fees are always charged at the beginning of the 30-day period. Your subscription period begins on the date of your registration. If your cumulative turnover rises over the limit of the next pricing level in the middle of a billing period, your service fees will be balanced accordingly in the next service fee charge.
In the Nordea Accounting Plus service and in fixed-term contracts, debiting always takes place at the beginning of the order period.
What does the receipt read as a payee?
The payee is either UKKO or Nordea Accounting Plus, depending on which service is used.
How is the sum of my service fee formed?
The monthly fee is determined by your cumulative (i.e., total) revenue and includes VAT of 24%. So the monthly price depends on your turnover and the monthly price increases step by step as your business proceeds. We have written more about our monthly pricing here.
In a 12-month fixed-term contract, the monthly price is a fixed 60 € + VAT for 12 months from the start of the contract.
In the Nordea accounting plus service, the monthly fee is a fixed € 50 + VAT.
Why was I charged twice for a service fee?
We recommend that you first check the period for which these charges are and also the receipt number. You can check this on the UKKO system on the Expenses page, where you will find entries and receipts for service fees. By clicking on the service fee, you will see a document detailing the period to which the fee applies.
Sometimes it may have happened that the payment did not go through on the first attempt (for example, the bank requires strong authentication for automatic payment or the payment card has expired) and as a result the charge has been made at a later time and two service charges for two different periods may have been charged in the same month.
If you find that a payment has been incorrectly charged twice for the same period, please contact our customer service, as this may be a technical error, in which case, of course, we will reimburse you for any incorrect charges.
Incorrectly charged service fee
If you have any questions about charging service fees or you think the charge is incorrect, please contact our customer service. The amount of service fees depends on your cumulative (i.e., aggregate) revenue, and you can check your revenue directly from the service in the Reports section. In the financial periods section you will find your turnover. Please note that the service fee is calculated on the basis of the company's entire life cycle turnover.