How are the service fees for the Private Trader service paid?

The service fees for the Private Trader service are paid using the credit or debit card you add to the service. The fee is charged automatically in 30-day periods, and the receipt is transferred directly to the service and recorded as a business expense in your accounting.

You do not need a separate business bank account or business payment card. As a private trader, you can also use your personal bank account and payment card.

What payment methods do you accept?

You can pay the service fees with a credit or debit card. Our payment service provider is Stripe.

You can add and update your card details in the service settings.

How is the service fee charged?

1. Add your payment card details in the service settings.
2. The Private Trader service automatically charges the fee from your card at the beginning of each 30-day period.
3. The receipt is transferred directly to the service and recorded as a business expense in your accounting.

When are the service fees charged?

The service fee is charged at the beginning of each new 30-day period. The charge is therefore not necessarily made on the first day of a calendar month.

Why might I be asked to complete strong authentication?

When you add a payment card, your card issuer, bank or other payment service provider may ask you to complete strong customer authentication. Your bank or payment service provider may also request strong customer authentication from time to time when the automatic payment is charged every 30 days.

Strong authentication is based on legislation concerning payment services. The Private Trader service cannot influence when your card issuer or payment service provider requests authentication.

What determines the amount of the service fee?

The service fee is based on our current price list. The fee may also include additional paid services, such as:

• International trade: €10/month + VAT
• UKKO Assurance: €30/month + VAT

VAT is added to the listed prices.

Why have I been charged the service fee twice?

First, check which periods the charges relate to and whether the receipt numbers are different. You can find the service fee entries and receipts on the Expenses page in the service.

When you open a service fee, you can see the receipt and the period covered by the charge.

Sometimes a payment may not go through on the first attempt. This may happen, for example, because of:

• strong customer authentication requested by the bank
• an expired payment card
• another card or payment issue.

In this case, the charge may be completed later. As a result, two service fees for two different 30-day periods may be charged during the same calendar month.

If you have been charged twice for the same period, please contact customer service. This may be a technical error, in which case the extra charge will be refunded.