How can I recognize phishing?

Phishing is a type of scam in which a criminal attempts to trick you into handing over your personal information such as usernames, passwords, banking and credit card details, or internal company information for their own use.

Today, phishing attempts are increasingly common, and many of them are made to look highly convincing. That’s why it’s important to stay alert and keep a few basic rules in mind.

Remember these basic rules:

• Scammers often create a sense of urgency and pressure you to act immediately.

• Always carefully check the sender’s email address.

• Never click on a suspicious link or scan a suspicious QR code.

A bank or other trusted institution will never ask for your online banking credentials or payment card details via email or phone. They will also never send emails containing a direct link to log in to online banking or a QR code asking you to scan it.

At the moment, there has been an increase in reported scam attempts, particularly in France. For this reason, we also urge our customers who use the UKKO Business Account to be especially cautious.

Our partner Swan will never send a new bank card unless the customer has specifically requested one through the service. If a new card is issued, customers will always be notified by email in advance before the card is renewed or replaced.

Please note that fraudsters may also impersonate advisors from UKKO.fi, Swan, a bank, or another trusted organization by phone. A fraudster may try to direct you to an “automated verification step,” where you are asked to say your login details, PIN, or passcode out loud to voicemail or a recording.

Never share your login or authentication details over the phone, not with a customer service representative and not with an automated recording. If a call feels suspicious, hang up and contact our customer service team through the official support channel.