How do I send my invoice to collections?

As a user of the UKKO Entrepreneur private trader service, UKKO Debt Collection is a free additional feature for you, and you can activate it if your business is registered in the Trade Register.

When you transfer your invoice to collections, our partner Kravia will handle payment monitoring, payment reminders, and debt collection on your behalf.

Free UKKO Debt Collection includes all of the following: a payment reminder and a payment demand. It also includes a second payment demand if the invoice was sent to a private individual, or, if the invoice was sent to a business, a demand for payment with threat of protest and a bill protest.

Please note that free UKKO Debt Collection does not include legal debt collection or post-collection. You can learn more about the collection process at the end of the article under “How does the collection process proceed at Kravia?

You can activate free UKKO Debt Collection for an invoice already at the invoice details section. In that case, the invoice will be sent to Kravia 14 days after the due date if it was issued to a private individual, or 7 days after the due date if it was issued to a business. Please note that the invoice will appear in Kravia’s service only after the applicable time period mentioned above has expired.

How to transfer an invoice to collections:

1. Log in to the UKKO Entrepreneur service.
2. Go to "Create invoice" and add the contact details.
3. Activate UKKO Debt Collection in the invoice details section.

You can also activate UKKO Debt Collection after creating the invoice by going to the Income section, opening the invoice you want to send to collections from the three-dot More options menu, and selecting "UKKO Debt Collection for this invoice."

Using UKKO Debt Collection for the first time:

When you activate UKKO Debt Collection for the first time, you will need to accept the collection service terms by answering a few questions and signing an agreement with our partner Kravia.

• If you invoice customers outside Finland please provide a short description of your international invoicing.

• If you do not invoice outside Finland you can press "No" and agree the terms and activate the UKKO Debt Collection. 

• By accepting the UKKO Debt Collection terms and selecting "Activate UKKO Debt Collection" we will create an account for you in Kravia’s system, after which invoices can be sent to Kravia. Please note that actual collection actions will not begin until you have signed Kravia’s agreement.
• After accepting the terms, you will be directed straight to the Signicat e-signature service, where you will sign the agreement with Kravia. Once the agreement has been signed, collection actions can begin.

• You will receive your login credentials for the Kravia portal by email, where you can track the status of the collection process.

You can transfer an invoice to collections when:

• the invoice has not yet been marked as paid

• no financing application has been submitted for the invoice, meaning that only collections or financing can be activated for a single invoice, not both

   

Who handles the debt collection?

Our partner Kravia handles payment monitoring, payment reminders, and debt collection on your behalf.

How does the collections process progress with Kravia?

Invoices are transferred to Kravia only when collection actions are initiated. Please note that an invoice will appear in Kravia’s system only once the following conditions are met:

• If the invoice was sent to a private individual, it will be transferred to Kravia 14 days after the due date.
• If the invoice was sent to a business, it will be transferred to Kravia 7 days after the due date.

Kravia sends a payment reminder 7 days after the due date for businesses and 14 days after the due date for private individuals. For more detailed information about the progress of the collection process, log in to Kravia’s service at: https://app.kravia.ai/

Free UKKO Debt Collection includes all of the following:

• Payment reminder
• Payment demand

• A second payment demand (if the invoice was sent to a private individual)

  or

• A demand for payment with threat of protest and a bill protest (if the invoice was sent to a business)

If the measures mentioned above do not produce a result, Kravia will contact you by email and inform you of possible next steps. Any further actions are always agreed on separately with the entrepreneur.

Possible next steps:

1. Legal debt collection:

At the client’s decision, the collection process may proceed to legal debt collection. In that case, an official fee (70 €) will be charged for the process, and Kravia will also charge a handling fee for preparing the claim. If the legal debt collection is successful, the client will recover these costs from the debtor.

2. Post-collection:

The client may also decide to transfer the collection process to post-collection, in which case the collection continues without legal action. Transferring the receivable to post-collection is free of charge, but Kravia charges 25% of the receivable for post-collection.

3. Terminate the assignment, i.e. the collection process:

If you wish, you can also decide to terminate the assignment, in which case no costs will be incurred.