If your UKKO account has been locked, you will receive a notification through email. You can also see that your account has been locked when you sign in to your account. A locked account means that you won't be able to enter any expenses or income, or create invoices. If this happened to you, don't worry, it's usually easy to fix.
Why was my account locked and how to unlock it?
There are a few reasons for why your account might be locked. We have listed them here with the instructions on how to unlock your account.
1. Service fee is not paid
After 2 unpaid service fees, your account will lock. If this happens, you should check your payment details in your account and update your card info if needed. If your card is no longer working for some reason, you can also add a new card.
When all the service fees have been paid, you can continue using the service as usual. More information on service fees.
2. Suomi.fi authorization is not confirmed
One reason for a locked account is that we have not received a Suomi.fi authorization from you within deadline. We need this authorization to deal with your company's taxes for you.
To fix the problem, you should visit Suomi.fi and accept our request for authorization. After you have done this, you will be able to use the UKKO service as usual.
See here instructions to accept the authorization.
3. The service has been terminated
When giving a service termination notice, you choose the service end date. After this date, your account is locked and you can no longer add expenses or income to the service. If you still want to continue using the service, please contact our customer service.
4. You have not responded to the Know Your Customer questionnaire by the deadline
UKKO.fi provides payment services, and therefore, we are obligated to request customer identification information (KYC questionnaire). Providers of payment services are considered obligated entities under the anti-money laundering law. They have a legal obligation to request information about the customer's activities, the nature and scope of the activities, and the financial position. You can learn more about the KYC questionnaire from the article.