How UKKO Debt Collection works?

If your customer does not pay their invoice on time, you can transfer the invoice to debt collection completely free of charge through the UKKO Entrepreneur for Private trader service.

The collection fees are always paid by the invoice recipient, so please remember to send a payment reminder to the customer before transferring the invoice to collection. For consumer customers, the payment reminder must have a due date of at least 14 days, and for business customers, at least 7 days, before the invoice can be sent to collection. You can send a payment reminder via the UKKO Entrepreneur service or through our debt collection partner Kravia's customer portal.

Before transferring the invoice to collection, we also recommend checking the following:

• The customer's details are correct.
• The invoice has not gone to the customer's spam folder.
• There are no errors in sending the invoice.

If all the conditions for collection are met, you can transfer the invoice to collection from the "Income" section of our service, following the instructions below.

Transferring an Invoice to Debt collection

To initiate debt collection for unpaid invoices, your company's information must first be added to the system of our collection partner, Kravia.

Steps to Transfer an Invoice to Collection for the First Time:

1. Log in to the UKKO Sole Trader service and go to the "Income" section.
2. Open the additional menu for the invoice you want to transfer by clicking on the three dots, and select "Transfer to collection.".
3. Register in Kravia’s customer portal and click the "Add company/client" button in the top menu of the customer portal.
4. Select the accounting system from the drop-down menu (UKKO.fi).
5. Fill in your company's information:
   • Remember to include your company's full address (address line 1/street address, postal code, and city), contact person's name, and invoicing email address.
6. Choose your desired collection profile (Standard, Moderate, or Advanced):
   • Standard: Get paid faster and save time by letting Kravia make simple decisions on your behalf.
   • Moderate: An additional payment reminder before the payment demand, and manually approve each step of the process.
   • Advanced: Customize your settings exactly as you prefer.
7. Enter the bank account number you use in the UKKO.fi service for payouts, and indicate whether your company is VAT liable or not.
8. Review the summary and click "Submit."
9. You will receive Kravia’s terms of agreement by email for electronic signature. Once signed, the collection service will be available to you.

After registering for the Kravia customer portal, you will be able to easily forward your invoices directly for collection by creating a new collection assignment in the "Create New Assignment" section of the Kravia customer portal.